we have put this Policy in place to protect your Personal Data and also to comply
with UK laws.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you provide us with your personal data such as your name, address and email
address and contact details we hold these securely on file for the purposes of supplying
you with the services you have requested.
When you provide us with any details by using the link on our website we will keep
these details on file for as long as is needed, to be able to carry out our services for you
securely and accurately as possible.
We may also send you occasional emails about The Fire Guy and
our services that will be of value to your business and other updates. We will never sell,
rent or give your name, address or email address to any third party unless you give us
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to carry out works for you, this implies
that you consent to our collecting that information and using it for that specific purpose
If we ask for your personal information for a secondary reason, such as marketing, we
will either ask you directly for your expressed consent, or provide you with an
opportunity to say no.
SECTION 3 - DISCLOSURE
We may disclose your personal information only if we are required by law to do so, or if
you violate our Terms of Service.
GDPR [GENERAL DATA PROTECTION REGULATIONS
This is an outline of the procedures we have put into place to ensure compliance with
the General Data Privacy Regulations (GDPR)
The GDPR is the European Union’s new data privacy law. The GDPR requires companies
to take steps to help secure personal data rights and more generally protect that data.
The regulation also provides individuals with certain rights over their personal data,
including a right to access, correct, delete, and restrict processing of their data.
HOW WE SECURE, STORE AND RETAIN DATA
We follow generally accepted standards to store and protect the personal data we
collect, both during transmission and once received and stored, including utilization of
security protocol and encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have
requested and thereafter for a variety of legitimate legal or business purposes. These
might include retention periods:
Mandated by law, contract or similar obligations applicable to our business operations;
For preserving, resolving, defending or enforcing our legal/contractual rights; or
Needed to maintain adequate and accurate business and financial records.
WHAT INFORMATION DO WE COLLECT?
We collect information so that we can provide the best possible experience when you
utilize our services. Much of what you may consider personal data is collected directly
from you when you:
(1) Provide us with your personal data via our website link or through email direct to us
when you enquire or request our services.
(2) Instruct works to proceed.
(3) Complete contact forms or request newsletters or other information from us.
(4) Participate in surveys, apply for a job, or otherwise participate in activities we
promote that might require information about you.
YOUR RIGHTS IN RELATION TO PERSONAL DATA
Individuals whose personal data we process have certain rights in respect of that data,
(1) Right to information and access
You have the right to request access to the information that we hold about you.
In accordance with data protection laws, members also have the right to receive a copy
of any information we hold about them in connection with the performance of our
contract with them. On request, we will provide members with copies of their personal
data in a convenient format (via electronic means or otherwise). Where technically
feasible, we will also meet any member’s request to transfer their data to a third party.
(2) Rectification, erasure, and restriction
You have the right to ask us to limit or cease processing or erase information we hold
about you in certain circumstances. In responding to such requests, we will
communicate to the individual concerned the impact of such restrictions or deletions.
We take reasonable steps to ensure that the personal data we hold about you is
accurate and up-to-date and we will comply with any requests to rectify any inaccurate
data we may hold about you.
We rely on the accuracy of information you provide us with and will rectify any notified
inaccuracies following your request. Requests for access to information regarding
personal, financial and works information should be via email to
We may ask you to provide proof of your identity.
(3) Right to object
You have the right to object to our information on the basis of its legitimate interests
and the right to ask us not to process your personal data for marketing purposes, where
We are committed to respecting individuals’ rights. You may action your rights by
contacting us using the details provided above and we will comply with your requests
unless we have a lawful reason not to do so. We will endeavour to handle any requests
within a reasonable period and, in any event, within a month of the original request.
We will take appropriate technical and organisational measures to protect the personal
data we transmit, store or otherwise process against accidental or unlawful destruction,
loss, alteration or unauthorized disclosure or access.
HOW LONG DO WE RETAIN PERSONAL DATA?
We will only retain personal data for as long as is necessary to provide our services or
for as long as we reasonably require to retain the information for our lawful business
purposes or comply with a statutory or other legal requirement.
We hope you are happy with this Statement, and we endeavour to continue to securely
store and process your personal data in accordance with current legislation.
The Fire Guy